UPS Ground orders will arrive within 5-7 business days from original order date. Parcel Post (USPS) orders will arrive within 14-21 business days from original order date. This includes our 3-5 day handling period. If your order has not arrived within that time frame, please contact customer service at #request.support_number# or email us at info@shoesilove.net.

Return Policy: 
If you need to make a return or exchange, we make it easy - whether you return the merchandise to a Love My Shoes store or back to shoesilove.net. Items returned to a Love My Shoes store are only eligible for an exchange or a store credit.

• Please allow up to 10 business days from the day we receive your return, for your return to be processed.
• 30 days money back on full price items. Merchandise with a price ending in a .97 cents, or .99 cents are considered sale items.
• Sale items under 20.00 are considered a final sale. Sale items over 20.00 are eligable for an exchange or a store credit only.
• Any returns made after 30 days and before 60 are eligable for an exchange or store credit only. Beyond 60 days, items are considered a final sale.  
• We regret that we do not refund original and return shipping costs with the return.
• In all scenarios, the method of payment is the method of credit. For example, if you buy with a store credit and charge additional money to your credit card, you will be refunded that particular amount back to your credit card and issued another credit.
• Items returned to our brick & mortar stores are eligible for an exchange or store credits only of the value of the order before shipping with original special order and shoe box. No returns will be accepted at the brick & mortar stores without both requirements.
• Items must be returned inside their original box, in their original sellable condition to avoid a ten dollar re-stocking fee. Occasionally we will send shoes in a generic white box if the original box is damaged.

• Please email us to obtain an RMA number. Returns will not be processed without one. All returns must be requested via webmanager@shoesilove.net
• Upon receiving your rma #, our returns address will be provided
• Once your return is approved, Please provide the following information with your returned merchandise to help process your return in a timely manner:
• The original receipt.
• The original special order number (on the receipt).
• The RMA number you have obtained from our support reps.
• Your name and shipping address.
• The last four digits of the payment method used to pay for the order.
• The item you are returning and the reason(s) for returning it.
• Indicate if this return is for a refund or an exchange for a different item.
• Package your return according to the following instructions:
• Package the item in its original shoe box bearing its brand name. If the item was not shipped in its original box, please place the shoe box in a cardboard box and place the Shipping return label over any existing shipping label.
• We request you return the shoe box surrounded with protective packaging (popcorn, bubble wrap, etc.) instead of simply wrapping the box in paper so that we may resell the item if it is not damaged.
• Place the shipping label on the outer box. Do NOT ship the shoe back in its shoe box, or stick on/write anything on the shoe box itself. This will result in a ten dollar restocking fee.
• Failure to apply or provide the above mentioned information may seriously delay the processing of the return.
• Please allow 7-10 business days for any monetary refund to appear in your account. Your bank determines how quickly funds are re-deposited back into your account.