§ Please email us to obtain an RMA number. Returns will not be processed without one. All returns must be requested via firstname.lastname@example.org
§ Upon receiving your rma #, our returns address will be provided
§ Once your return is approved, Please provide the following information with your returned merchandise to help process your return in a timely manner:
§ The original receipt.
§ The original special order number (on the receipt).
§ The RMA number you have obtained from our support reps.
§ Your name and shipping address.
§ The last four digits of the payment method used to pay for the order.
§ The item you are returning and the reason(s) for returning it.
§ Indicate if this return is for a refund or an exchange for a different item.
§ Package your return according to the following instructions:
§ Package the item in its original shoe box bearing its brand name. If the item was not shipped in its original box, please place the shoe box in a cardboard box and place the Shipping return label over any existing shipping label.
§ We request you return the shoe box surrounded with protective packaging (popcorn, bubble wrap, etc.) instead of simply wrapping the box in paper so that we may resell the item if it is not damaged.
§ Place the shipping label on the outer box. Do NOT ship the shoe back in its shoe box, or stick on/write anything on the shoe box itself. This will result in a ten dollar restocking fee.
§ Failure to apply or provide the above mentioned information may seriously delay the processing of the return.
§ Please allow 7-10 business days for any monetary refund to appear in your account. Your bank determines how quickly funds are re-deposited back into your account. We do not offer refunds on shipping costs.